隐私政策

Last updated: April 26, 2026

VELMORA ("we", "us", or "our") operates this online store and website (the "Services") to provide you (the customer) with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information described herein.

1. Personal Information We Collect

"Personal information" means information that identifies, relates to, describes, or could reasonably be linked to you. We collect the following categories of personal information:

Contact details – name, email address, phone number, and physical address.
Order information – billing address, shipping address, payment confirmation, items purchased, and other purchase details.
Account information – username, password, and other authentication information.
Customer support information – any information you choose to share with our support team.
Usage data – information about how you access and use our website, including device information, browser type, IP address, approximate location, and interaction with our content.

2. How We Use Your Personal Information

Providing products and services – process payments, fulfill orders, deliver products, send confirmations, manage returns and exchanges, create and manage your account, and provide customer support.
Marketing and advertising – send promotional communications by email, SMS, or postal mail (where permitted), and show targeted advertising.
Security and fraud prevention – detect, investigate, and prevent fraud, security incidents, and illegal activity.
Improving the Services – analyze usage trends, develop new features, and enhance the user experience.
Legal compliance – comply with applicable laws, regulations, and legal processes.

3. Cookies

We use cookies and similar technologies to operate and personalize the website, help with site security, understand usage and improve performance, and deliver relevant advertising. You can manage your cookie preferences through your browser settings; disabling cookies may limit your ability to use certain features of the Services.

4. How We Disclose Personal Information

We may share your personal information with the following categories of third parties:

Service providers and processors – payment processors (Shopify Payments, PayPal, Stripe), shipping carriers, IT and hosting providers, email/SMS marketing platforms, and analytics providers (such as Google Analytics).
Business partners – when collaborating on offers, promotions, or services.
Legal authorities – when required by law, subpoena, or to protect our rights and the safety of others.
Successors – in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business.

We do not sell your personal information for monetary value. Certain sharing for targeted advertising may be considered a "sale" or "sharing" under some privacy laws; you may opt out as described in Section 7.

5. Third-Party Websites and Links

Our Services may contain links to websites operated by third parties. We are not responsible for the privacy practices of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

6. Children's Data

The Services are not intended for, and we do not knowingly collect personal information from, children under the age of 13 (or the equivalent minimum age in the relevant jurisdiction). If you believe a child has provided us with personal information, please contact us so we may delete it.

7. Your Privacy Rights

Depending on where you live, you may have the following rights:

Right to access / know the personal information we hold about you.
Right to delete personal information we have collected from you.
Right to correct inaccurate personal information.
Right to portability – receive a copy of your personal information.
Right to opt out of the sale of your personal information or its use for cross-context behavioral advertising.
Right to withdraw consent at any time, where we rely on consent.
Right to lodge a complaint with the supervisory authority in your jurisdiction.

To exercise any of these rights, please contact us using the contact details below. We may need to verify your identity before responding.

8. International Data Transfers

We may transfer, store, and process your personal information outside of the country in which you reside. Where required by law, we implement appropriate safeguards such as standard contractual clauses to protect your data.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements, or to establish or defend legal claims.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal/regulatory reasons. We will post the revised Privacy Policy on the Services and update the "Last updated" date above.