Terms of service

Last updated: April 26, 2026

Welcome to VELMORA. These Terms of Service ("Terms") govern your access to and use of the website velmoranewyork.com and any related services (collectively, the "Services") operated by VELMORA ("we", "us", or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase or create an account. By using the Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into a binding contract.

2. Account Registration

You may need to create an account to use certain features. You are responsible for:

  • Providing accurate, current, and complete information.
  • Maintaining the confidentiality of your account credentials.
  • All activities that occur under your account.

Please notify us immediately of any unauthorized use or security breach.

3. Products and Pricing

We strive to display product information, images, and prices as accurately as possible. However:

  • Colors and appearance may vary slightly due to monitor settings.
  • Prices are subject to change without notice.
  • We reserve the right to correct any errors, inaccuracies, or omissions, and to cancel orders if information is inaccurate at any time without prior notice (including after you have submitted an order).
  • All prices are listed in the currency displayed on the website and exclude taxes and shipping fees unless stated otherwise.

4. Orders and Acceptance

Your order is an offer to purchase products. We reserve the right to accept or refuse any order at our sole discretion. An order is only confirmed once we send you a shipping confirmation email. We may limit or cancel quantities purchased per person, per household, or per order.

5. Payment

Payment must be made at the time of order using one of the accepted payment methods. By submitting payment information, you represent and warrant that you are authorized to use the chosen payment method.

6. Shipping and Delivery

Shipping times and costs are described in our Shipping Policy. We are not responsible for delays caused by carriers, customs, or other circumstances beyond our control. Risk of loss and title for items pass to you upon our delivery to the carrier.

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference.

8. Intellectual Property

All content on the Services—including text, graphics, logos, images, product designs, and software—is the property of VELMORA or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written permission.

9. User Content

If you submit reviews, comments, photos, or other content ("User Content") to the Services, you grant VELMORA a non-exclusive, royalty-free, worldwide, perpetual, and transferable license to use, reproduce, modify, publish, and display such content in connection with our business. You represent that you own or have the necessary rights to your User Content and that it does not violate any third-party rights or applicable laws.

10. Prohibited Uses

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable law.
  • Infringe upon or violate the intellectual property rights of others.
  • Submit false, misleading, or harmful content.
  • Attempt to interfere with the proper functioning of the Services, including through hacking, scraping, or introducing malware.
  • Use the Services to transmit spam, harassing, or offensive content.
  • Resell our products without our prior written authorization.

11. Disclaimers

The Services and all products are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.

Cosmetic and skincare products may cause allergic reactions in some individuals. Please review the ingredient list and perform a patch test before full use. Discontinue use and consult a medical professional if irritation occurs.

12. Limitation of Liability

To the maximum extent permitted by law, VELMORA and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the amount you paid us in the six months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless VELMORA from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Services, your User Content, or your breach of these Terms.

14. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including for violation of these Terms. Upon termination, your right to use the Services will immediately cease.

15. Changes to These Terms

We may update these Terms from time to time. The updated version will be indicated by the "Last updated" date above. Material changes will be communicated through reasonable means. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in New York, USA, unless otherwise required by applicable law.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Us

If you have any questions about these Terms, please contact us:

VELMORA
Email: support@velmoranewyork.com
Website: velmoranewyork.com